• Costa Mesa, CA
  • 10-50
  • Market Research, Healthcare
  • invibe.co

Customer Story:

inVibe Labs

Templarbit Sonar ensures accurate and efficient data-collection for online market research by monitoring the performance and security of all web properties

Instant uptime monitoring across all mission critical web properties

Visibility into security posture and performance of third party vendors

Able to reduce participant drop-off and incomplete data sets for a more efficient study outcome overall

Achieving Security Monitoring on Web Assets with Templarbit Sonar

inVibe is an innovative market research company ranked 356 on 2019 Inc. 5000 List of Fastest Growing Companies in America. The team at inVibe helps healthcare organizations better understand their customers by capturing & utilizing authentic voice data. Working with clients such as Pfizer, Johnson & Johnson, and Baxter, there is no compromising when it comes to a fast, secure, and reliable outcome.

As inVibe needs to consistently collect data from highly-targeted research participants, automatically and by input over the course of multiple weeks or even months, it is critical to never miss an interaction, even through third parties, as it nullifies the data. Extending the research with a new set of participants, in many cases, can be a critical mistake in the overall success of a study. inVibe’s engineering & research teams needed to ensure uptime of all of their web applications.

Templarbit Sonar provided inVibe teams with instant visibility into the performance and security posture of all the web properties, including the ones belonging to their clients and vendors. By constantly monitoring for potential problems, it allows inVibe to identify and address issues in their participant funnel and to pause or re-route participant flows if necessary to avoid participant drop-off and incomplete data sets.

Over hundreds of studies, with thousands of participants, inVibe has come to rely on Templarbit Sonar for instant visibility across the stack and has been successful in maintaining a high research completion rate.

"In today’s business landscape, the line between your own security posture and uptime vs those of your third party vendors are blurred. Having instant visibility across all of our assets has been crucial in strengthening our security posture and minimizing the impact of downtime on our business."

Jeremy Franz Co-founder & CTO at Invibe Labs

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